Grievance redressal

01Grievance Officer

This website is operated by Steelcon Engineering LLP, a limited liability partnership registered in India under the Limited Liability Partnership Act, 2008 (LLPIN AAW-3256), with its registered office at Plot No. 5013 to 5016, GIDC Estate, Ankleshwar, Gujarat 393 002, India.

In accordance with the Information Technology Act, 2000 and the rules made under it, the name and contact details of the Grievance Officer are:

Grievance Officer

Akshay Kalra, Executive Partner

Email

it@steelconengg.com

Post

Steelcon Engineering LLP, Plot No. 5013 to 5016, GIDC Estate, Ankleshwar, Gujarat 393 002, India

Telephone

+91 2646 221348

The Grievance Officer is also the person who answers questions about the processing of personal data on Steelcon’s behalf for the purposes of the Digital Personal Data Protection Act, 2023.

02How to raise a grievance

Write to the Grievance Officer by email or by post. To help us deal with the matter quickly, please include:

• your name and how we can reach you;
• your connection with Steelcon, for example customer, supplier, applicant or website visitor;
• what happened and when, with the page, form or correspondence concerned; and
• what you would like us to do.

Please do not include sensitive personal data, such as identity numbers or bank details, unless it is necessary to explain the complaint.

03What happens next

1. We acknowledge your grievance and may ask for information to confirm your identity or to understand the matter.
2. The Grievance Officer looks into it with the people concerned.
3. We send you our answer, and put right what needs correcting, within one month of receiving the grievance.
4. If a matter needs longer, we tell you the reason and the date by which you will hear from us. That date will not be later than ninety days from receipt.

We do not charge for handling a grievance, and raising one in good faith will not affect your dealings with us.

04If you are not satisfied

If you have used this procedure and are not satisfied with the outcome, you may complain to the Data Protection Board of India once the complaint provisions of the Digital Personal Data Protection Act, 2023 are in force. If the EU or UK General Data Protection Regulation applies to you, you may complain to the data protection authority where you live or work.

05Other concerns